Refund policy
We check every OyzekX product before it ships. If something still goes wrong with your order, we'll make it right.
When you can request a return
We accept a return, replacement, or refund if:
- the product arrived damaged or broken,
- the product is defective or does not work as described, or
- you received the wrong item, size, colour, or quantity.
We do not accept returns for a change of mind.
How to request a return
Contact us within 3 days of delivery with your order number and photos of the product and packaging.
Condition of the returned item
Please send the item back with all accessories, manuals, and the original packaging. Items that are used, washed, or damaged after delivery cannot be accepted.
Pickup
If your request is approved, we'll arrange a reverse pickup where our courier partners serve your pincode. If they don't, we'll help you send the item back. You never pay to return an item that was damaged, defective, or wrong.
Replacement or refund
- We send a replacement if the item is in stock. If it isn't, you get a full refund.
- Prepaid orders: refunded to your original payment method.
- Cash on Delivery orders: refunded to your bank account or UPI ID.
- Refunds are processed within 3–7 business days after we receive and check the returned item. Your bank may take a few extra days to show the credit.
Items we can't accept for return
- Products that were used, washed, or damaged after delivery
- Products without their original packaging or accessories
- Personal-care and hygiene items (such as face masks) once opened, unless they arrived damaged or wrong
Cancellations
You can cancel an order any time before it is dispatched, and prepaid orders are refunded in full. Once an order has been dispatched, it can no longer be cancelled. See our Shipping Policy.